Staff Management Systems
Client
Companion Care Company
Initial Status
The company's marketing strategies and staff management systems were inefficient and ineffective.
Solution
Their word-of-mouth marketing strategy was augmented with directed efforts towards the target client base: informative web site was built, print marketing material was produced, and outreach program was implemented. The staff management was literally taken from spiral notebook to scheduling software, web-based time sheets, caregiver evaluations and follow up, employee handbook development and quality control best practices to ensure benchmarks would be met.
Results
Increased customer satisfaction and improved job satisfaction.
