Conflict Management / Training
Client
A Regional Correction Facility
Initial Status
The facility utilized a mish-mash of methods and theories to guide their officers in conflict resolution with the prison population. It wasn't working well.
Solution
We were tasked to develop and produce sustainable training directives to guide all current officers and those to follow in deescalating inmate violence and conflict resolution.
Results
Utilizing sound psychological principles and proven deesclation methods a training module was created. A formal training program was implemented. Incident of on-the-job injury was reduced. Later, this same body of work was adapted to business sales environments; with the end-goal to develop outside sales staff skills in dealing with difficult customer support/service environments.
