Organizational Restructuring
Client
A Multi-Property Rental Real Estate Company
Initial Status
The company was owned and managed by Chinese investors. Their great strength resided in the day-to-day work ethic. Their weakness was the lack of assimilation to the North American rental market.
Solution
The current operations model was discarded. This project required new sales, marketing, customer service, maintenance processing, turn-over reconfiguration, collections initiatives and employee retention efforts.
Results
4 out of 5 years we yielded 100% occupancy at market rates. Turn-over difficulties were eliminated. Employee satisfaction was at the highest in their North American history.
